Personal Information Protection
Private Sector Privacy Legislation

Personal Information Protection Policy



Discovery Claims Services Ltd. is committed to safeguarding the personal information entrusted to us by our clients. This privacy statement outlines the practices we follow in protecting personal information.

This privacy statement applies to Discovery Claims Services Ltd. and to any person providing services on our behalf.  A copy of this privacy statement is provided to any client on request.

What Is Personal Information?
Personal information means information about an identifiable individual. This includes an individual's name, home address and phone number, age, sex, marital or family status, an identifying number, financial information, educational history, etc.

What personal information do we collect?
We collect only the personal information that we need for the purposes of providing services to our clients, including personal information needed to:

  • adjust your injury claim
  • assist you in the claims process
  • pass along your information to the insurance company
  • We normally collect client information directly from our clients. We may collect your information from other persons with your consent or as authorized by law.

For example, we would obtain your address, phone number, driver's licence and personal health number when you apply for accident benefits.

We inform our clients, before or at the time of collecting personal information, of the purposes for which we are collecting the information. The only time we don’t provide this notification is when a client volunteers information for an obvious purpose (for example, when a customer provides a phone number to contact them for claims purposes).

We will obtain client, customer, consent to collect, use or disclose personal information (except where, as noted below, we are authorized to do so without consent). Consent can be provided orally, in writing, electronically, through an authorized representative or it can be implied where the purpose for collecting using or disclosing the personal information would be considered obvious and the client, customer, voluntarily provides personal information for that purpose.

How do we safeguard personal Information?
We make every reasonable effort to ensure that personal information is accurate and complete. We rely on individuals to notify us if there is a change to their personal information that may affect their relationship with our organization. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible. In some cases, we may ask for a written request for correction.

We protect personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information.

We use appropriate security measures when destroying personal information, including shredding paper records and permanently deleting electronic records.

Questions and complaints
If you have a question or concern about any collection, use or disclosure of personal information by Name of organization, or about a request for access to your own personal information, please Pat Lodewijkx , Privacy Officer of Discovery Claims Services at to respond to questions.

Get In Touch

Give us a call or send us an email. Let us know how we can be of service.

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201-5659 176 St Surrey BC V3S 4C5


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