About Us



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Qualified, Knowledgable & Experience

We are a qualified, knowledgeable and experienced firm that can respond to your claims needs on short notice. Since our start in 2004, our team has brought over 200 years of insurance industry experience to over 5,000 insurance claims. We have obtained several statements, conducted face-to-face meetings, carried out scene investigations, conducted medical and employment investigations, and handled numerous end-to-end insurance claims. Discovery Claims Services Limited is a small, talented and efficient company, able to respond quickly to your insurance adjusting needs at a fair and reasonable cost.

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Our Philosophy

At Discovery Claims Services Limited, the pursuit of the truth is the reason the company exists.  We are committed to performing a thorough job of finding the facts.  We strive to find the balance between insurer concerns and customer needs.  We employ people of high quality and strong work ethic.  We leverage our experience, technology, and industry best practices to develop cost-effective solutions for our clients.

"Let our experience and persistence be your guide"

Our Team


Discovery Claims Services Ltd - Independent Insurance Adjusters - Vancouver BC - ICBC - Pat LODEWIJKX

Pat Lodewijkx


Pat Lodewijkx has a lengthy history within the insurance industry. He has been described as an excellent investigator and has shown this early on during his work history. He began his investigation career with Ford Motor Credit as a customer service representative and skip tracer. He then worked for ICBC as a claims adjuster, bodily injury adjuster, litigation adjuster, special investigations investigator, and claims manager before pursuing a career as an independent adjuster. He started his own adjusting firm in 2004 which continues to this date, and was able to continue with his educational pursuits eventually leading him to the claims risk management and Fellowship of Chartered Insurance Professionals designation.

Discovery Claims Services Ltd - Independent Insurance Adjusters - Vancouver BC - ICBC - Jane LODEWIJKX

Jane Lodewijkx


Jane came to Discovery Claims after a 16+ year successful career at ICBC, handling bodily injury claims and specializing in settlement of infant claims via the Office of the Public Guardian and Trustee of B.C. Jane spent a couple years as a high school teacher in Burnaby before joining ICBC. For 16 years Jane held adjuster positions in several ICBC locations, including New Westminster, SW Marine Dr., Penticton, Surrey and Langley B.C. gaining experience in all aspects of investigation, negotiation and evaluation of complex claims. Jane is a licenced Independent Adjuster and manages the office, including all administrative support staff.


Audrey Robertson


Audrey has over 30 years of experience in the Insurance industry with focus on Litigation, Disability and Rehabilitation. Audrey has supported, implemented, and overseen the introduction of change management as a Manager of Litigation Unit, Recovery Services Manager and Rehabilitation Manager. Audrey has experience as an adjuster, benefits/rehabilitation coordinator by providing case management, return to work planning, reviewing entitlement to disability benefits for individuals with regard to STD and LTD as well as vocational services. Audrey designations as a Chartered Insurance Professional (CIP) and Registered Rehab Professional (RRP). She is a member in good standing with the Insurance Institute and Vocational Rehabilitation Association.


Brad Johannessen


Brad’s past insurance experience involves 28 years of working in the areas of Injury, Disability, Material Damage and Property. For 13 of these years, Brad managed staff working in these areas. Presently, Brad is a licensed Level 2 Independent Adjuster handling mainly injury and disability files, that require investigations at any stage of the claim. This includes, negligence, scene investigations, employer inquiries and or witness interviews. Brad attended SFU and earned a Bachelor of Arts degree (B.A.). He later earned a Master of Arts (M.A.) from Trinity Western University.


Darlene Parsons

Darlene worked for the ICBC for approximately 20 years, in several departments throughout the Lower Mainland. She has valued experience in handling losses in several roles as a claims adjuster, bodily injury adjuster, recovery co-ordinator, and litigation adjuster. Darlene joined Discovery Claims Services as a licensed independent insurance adjuster in 2017.  She enjoys spending time and participating in all types of outdoor activities with her family.


Doug Smith

Doug gained an insurance foundation at Manitoba Public Insurance Corporation for 9 years before working at ICBC as a bodily injury adjuster for 6 years, then as an investigator for 5 years. He later worked as an officer in the Special Investigation Unit (SIU) for 18 years. He gained tremendous experience from investigating all levels of Auto Plan claims within corporate standards. Doug also enhanced engagement and comradery by volunteering as the ICBC events and tournament coordinator for 13 years. Doug provides us support and insight from Vancouver Island. He enjoys travelling, golf, cycling and curling in his spare time.


John Finnerty


John became a qualified mediator after graduating from Arizona State University with a Bachelor of Science Degree (B.Sc.) and completing the Harvard Advanced Alternate Dispute Resolution program. He worked as an ICBC claims adjuster for over 30 years, gaining substantial knowledge of evaluating and negotiating property and injury claims. John has participated in hundreds of mediations throughout North America with ICBC Out of Province claims. John also coaches men’s Fastpitch softball in his free time.


Steve Freeman


Steve has over 20 years of insurance industry experience in respect to automobile / injury claims and investigations. He was employed as a claims / bodily injury adjuster with ICBC for over 10 years. This was followed by 10 years as an investigator / peace officer with ICBC’s Special Investigation Unit (SIU). Steve also spent over 2 years working as a business manager at Mountainview Health and Wellness.

Discovery Claims Services Ltd.

Surrey, British Columbia, Canada

Discovery Claims Services Ltd delivers outstanding service through integrity, innovation, fairness and professionalism. We strive to project these values in our daily interactions with our clients, insured’s and everyone else we deal with.

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Combined Years of Insurance Industry Experience


Insurance Claims

Get In Touch

Give us a call or send us an email. Let us know how we can be of service.

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